Marcus-Wolf Privacy policy
Marcus-Wolf is committed to respecting your privacy. This privacy policy explains how we use any personal information we collect about you and your rights in relation to it. Please read it carefully.
How do we collect information about you?
Why do we collect this information?
How will we use the information we collect about you?
Who might we share your information with?
Marketing
How long do we hold your information?
How you can access the information we hold about you?
Cookies
Other websites
Changes to our privacy policy
How to contact us
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How do we collect information about you?
We collect information about you directly when you place an order for goods or services, such as when you register for a meeting or event, coaching services, complete a survey or attend a workshop, or where you provide it to us by any other means such as communicating with us by email, phone or post.
We may also receive your personal information indirectly, such as when you communicate through third party services.
We collect and use personal information including identity and contact details (such as name and address, email and telephone numbers), information about the services you use, any purchases or financial transactions you make, or any marketing contact preferences you give, financial and payment information, information via cookies, as well as any other information shared with us directly or indirectly as above.
Your credit or debit card information
If you use your credit or debit card to pay for our services, or buy something online, this is done via secure transaction and we only use your card information to process your transaction.
Why do we collect this information?
We collect and use your personal information for carefully considered and legitimate purposes, which help ensure we can run Marcus-Wolf efficiently, and deliver our services.
We are required to have one or more legal grounds to use your information. We consider the following to be relevant:
Where you have given consent (for example to send you newsletters).
So that we can comply with a legal obligation (for example, sharing information with HMRC).
Where necessary for the performance of a contract with you or prior to entering into a contract with you (for example to administer membership, certification, or provide products and services).
Where it is in someone’s vital interests (for example in case of medical emergency at an event).
Where there is a legitimate interest in us doing so, as long as that use is fair, balanced and does not unduly impact your rights. In general terms, our legitimate interests are set out above – running Marcus-Wolf and pursuing our aims and ideals.
How will we use the information we collect about you?
We use information about you to:
Provide you with products and services such as sending you learning materials for the services you have agreed with us, informing you of dates and times of programme meetings, administering events and training, and to process payments.
If you agree, to email you about news, events, and services we think may be of interest to you.
To analyse and report on the impact and effectiveness of our work.
To audit and administer accounts, satisfy legal and regulatory obligations, detect and prevent fraud and for legal claims.
Who might we share your information with?
There are legitimate situations where we may have to share your personal information with other organisations acting on our behalf. An example could be sharing your details where we are using an external service provided via a technical supplier or mailing services provider. In these situations, the relationship between Marcus-Wolf and the third-party data processor will be governed by a contract and strict security requirements will be in place to protect your personal information. We will never sell your personal information.
In some cases, we might share your personal information where we have your consent to do so, in the event we merge, or if we are under a legal or regulatory duty to do so (e.g. to HMRC).
Marketing
We may use your contact details to send you information that is genuinely interesting, appropriate, and relevant to you. This may be regarding new research, educational meetings, fundraising, events, our products and services.
We obtain your consent to do so in some cases where required by law – you can withdraw that consent at any time.
If you no longer wish to be contacted for marketing purposes, please click here [link to nicolette@marcus-wolf.com] to ask for your marketing preferences to be amended.
How long do we hold your information?
In general, we remove identifiable personal data from our records six years after the date of our last interaction. In most cases, this represents six years after the last financial transaction.
How you can access the information we hold about you?
You have the right to request a copy of the personal information that we hold about you, by email [link nicolette@marcus-wolf.com] or writing to us at the following address: Marcus-Wolf, 4 Sunshine Cottages, Chenies Road, Hertfordshire. WD3 5LU. We may need to confirm your ID before providing your information (subject to any exemptions).
What other privacy rights you have?
In addition to your right of access, you have the following rights in respect of your personal information (subject to exemptions):
Where we are relying on your consent, to withdraw that consent at any time.
To object to our use of it where we are relying on legitimate interests or using it for direct marketing or statistical purposes.
In some cases, to ask us to delete your personal information from our records.
To correct inaccurate records (and ask us to check if you are unsure).
To restrict our use to simply holding it if there is a disagreement about accuracy or legitimate use.
For your information to be provided in a format which can be ‘ported’ over to you or another service provider.
You also have rights in respect of ‘automated’ processing. BEMORE does not currently carry out this kind of activity.
Cookies
Our website, like most, uses cookies.
You can prevent their use through your browser settings, but you will then not be able to use all the functionality of our website.
We provide more information about the cookies we use in our cookie policy.
Security of your information and who has access
We take appropriate and proportionate measures to safeguard your personal information and to prevent the loss, destruction, misuse or alteration of it.
Your personal information is only accessible by appropriately trained staff, volunteers and contractors and stored on secure servers.
In general, your personal information is held within the UK or European Economic Area (EEA). We may use agencies/suppliers to process personal data on our behalf – if personal information is held by or sent to them outside of the EEA, we will take all steps reasonably necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses approved by the European Commission) to protect your personal information.
Other websites
Our website contains links to other websites. This privacy policy only applies to the Marcus-Wolf website so when you follow links to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review, and we will place any updates on this web page. In some cases, we may email you to inform you of significant changes.
How to contact us (including for complaints)
Please contact us if you have any questions about our privacy policy or information, we hold about you:
By email: nicolette@marcus-wolf.com
By post : Marcus-Wolf. 4 Sunshine Cottages, Chenies Road, Hertfordshire. WD3 5LU
You are entitled to make a complaint at any time to the Information Commissioner’s Office (ICO) – HYPERLINK “http://www.ico.org.uk/contact-us” www.ico.org.uk/contact-us. However, we always welcome the opportunity to resolve any concerns before you feel this is necessary.
Privacy policy updated Dec 2019